Returns & Exchanges

Clean Boss Returns and Exchange Policy

1. Introduction

At Clean Boss, we are committed to providing top-notch quality products and services. This policy sets forth the conditions under which returns and exchanges will be accepted for office supply products purchased from Clean Boss.

2. Returns

a. Timeframe: Customers may return an item within 14 days of receiving the order, provided it is in original and unused condition.

b. Condition of Items: Items must be returned in their original packaging, unopened, and undamaged. Any items that do not meet these criteria may be subject to a restocking fee or denied return.

c. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

d. Refunds: Once we receive the item and inspect it, a refund will be processed to the original payment method within 5-7 business days.

3. Exchanges

a. Eligibility: Items may be exchanged within 14 days of receipt for a product of equal or greater value.

b. Conditions: The item to be exchanged must meet the same criteria as mentioned in the returns section.

c. Process: Contact our customer service team to initiate an exchange. Instructions will be provided for the return of the original item, and the replacement item will be shipped once the original has been received and inspected.

4. Exclusions

Certain products, such as custom-made or special-order items, may be exempt from return or exchange. Any such exclusions will be clearly stated at the time of purchase.

5. Shipping Costs

Shipping costs for returns are the responsibility of the customer unless the return is a result of our error (e.g., incorrect or defective item). In such cases, Clean Boss will cover the shipping costs.

6. Contact Information

For any questions or concerns regarding this policy, please contact our customer service team at [email address] or [phone number].

7. Amendments

Clean Boss reserves the right to modify this Returns and Exchange Policy at any time. Changes will be effective immediately upon posting on our website, and customers are encouraged to review this policy regularly.